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Level 1: Joiner
Posts: 1
Registered: ‎16-11-2018
Accepted Solution

How do i find out why my credit is disappearing?

[ Edited ]

 Credit disappearing My sim card only had it 1 week Topped up and credit disappeared never used it made no calls nothing hadn't even been to the store to get an E top up card  This happened wth my old sim I unticked the box Data Roaming and this worked but not on this sim card 

Posts: 88,605
Topics: 535
Solutions: 11,472
Registered: ‎04-04-2012

Re: how do i find out why my credit is disappearing?

@Poppy666 

Which tariff are you on?

Big bundles take credit in exchange for allowances. Check in your MyO2 to see if you have calls, texts and data available.

http://www.o2.co.uk/myo2 

However, if you're on the Classic 321 tariff, you need to turn off mobile data completely, except when you need to use it, not just data roaming.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Former Staff
Posts: 5,406
Registered: ‎18-04-2018

Re: How do i find out why my credit is disappearing?

Good morning @Poppy666, and welcome to the forum slight smile There's some good advice above, please take a look and let us know if it helps you understand your credit better or if you'd like some more help!

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