Solved: How do i find out why my credit is disappearing?

Poppy666 · ‎16-11-2018

Credit disappearing My sim card only had it 1 week Topped up and credit disappeared never used it made no calls nothing hadn't even been to the store to get an E top up card This happened wth my old sim I unticked the box Data Roaming and this worked but not on this sim card

MI5 · ‎16-11-2018

@Poppy666

Which tariff are you on?

Big bundles take credit in exchange for allowances. Check in your MyO2 to see if you have calls, texts and data available.

http://www.o2.co.uk/myo2

However, if you're on the Classic 321 tariff, you need to turn off mobile data completely, except when you need to use it, not just data roaming.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎16-11-2018

@Poppy666

Which tariff are you on?

Big bundles take credit in exchange for allowances. Check in your MyO2 to see if you have calls, texts and data available.

http://www.o2.co.uk/myo2

However, if you're on the Classic 321 tariff, you need to turn off mobile data completely, except when you need to use it, not just data roaming.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎19-11-2018

Good morning @Poppy666, and welcome to the forum There's some good advice above, please take a look and let us know if it helps you understand your credit better or if you'd like some more help!

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!

If you'd like to take part, why not register?

O2

How do i find out why my credit is disappearing?

Switching to 02

Activate sim

PAYG ending - can I transfer my number to another ...

Keeping o2 pay as you go sim card active

PAC code