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How do i find out why my credit is disappearing?

Poppy666
Level 1: Joiner
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Registered:

 Credit disappearing My sim card only had it 1 week Topped up and credit disappeared never used it made no calls nothing hadn't even been to the store to get an E top up card  This happened wth my old sim I unticked the box Data Roaming and this worked but not on this sim card 

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MI5
Level 94: Supreme
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Registered:

@Poppy666 

Which tariff are you on?

Big bundles take credit in exchange for allowances. Check in your MyO2 to see if you have calls, texts and data available.

http://www.o2.co.uk/myo2 

However, if you're on the Classic 321 tariff, you need to turn off mobile data completely, except when you need to use it, not just data roaming.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 144156 Posts
  • 634 Topics
  • 27623 Solutions
Registered:

@Poppy666 

Which tariff are you on?

Big bundles take credit in exchange for allowances. Check in your MyO2 to see if you have calls, texts and data available.

http://www.o2.co.uk/myo2 

However, if you're on the Classic 321 tariff, you need to turn off mobile data completely, except when you need to use it, not just data roaming.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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EmilieT
Former Staff
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Good morning @Poppy666, and welcome to the forum slight_smile There's some good advice above, please take a look and let us know if it helps you understand your credit better or if you'd like some more help!

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
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If you'd like to take part, why not register? slight_smile
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