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O2 Call Centres

Darren11
Level 1: Joiner
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Is there any way in getting in touch with a UK call centre .. I have being going around in circles with a new order online.

Was a business customer but want to back to personal ... told I needed to purchase the phones and contract to get the temporary number to give to O2 Business so that they can move numbers across.

I can't see my order in My O2 although I have the reference number and have completed the credit check ... last conversation with the Help Team is that they couldn't open my order as it was locked to them ??.

Been with O2 for over 15 years and now I'm at the point I want to cancel but can't even find a way of doing that !

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MI5
Level 94: Supreme
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@Darren11 

Usually you can just ask to be put through to a UK call centre.

You can also message the social media teams who are UK based.

Facebook (https://o2uk.co/O2CFB) or Instagram (https://o2uk.co/O2CIG

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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madasaf1sh
Level 79: Lord of the Boards
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@Darren11 

 

O2 dont really have any UK call centres left, they where all provided by Crapita, who have outsourced them all to Cape Town, and o2 now use Virgin Media's Teleperformance call centres in Manila and India.. 

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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