Son ordered an e-sim how to cancel

Claret14 · ‎08-09-2025

My son ordered a pay monthly e-sim to try and get priority music tickets.

He said he was over 18 but isn't so I was wondering how I'd go about cancelling it?

MI5 · ‎08-09-2025

Changed your mind?

If you’ve decided that the device isn’t for you, you can return it to us within 14 days for a refund. If you’d like to exchange it for a different device, just complete the return and place a new order.

Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

pgn · ‎08-09-2025

Surprised that got through the credit checking process... 🤨🤔

|-- O2 Social Media Team via Facebook Messenger

MI5 · ‎08-09-2025

It's the new anti fraud process

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Son ordered an e-sim how to cancel

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