VAT invoice

[dog-handler]

Have spent three hours today on phone and messenger try to get a VAT invoice for the last four months.  I have currently received four different sets of bills that are already on the website that clearly states “This is not a VAT invoice”  Does anyone at o2 know what VAT is?

Please can someone tell me the name of a helpful employee at this company who can understand my simple request? 

[madasaf1sh]

@dog-handler 

All we can tell you to do is contact o2, and the best bet is via Facebook or Instagram and all the details can be found here Guide: How to find help & contact O2 

o2 do, but 99% of consumers have no need for a VAT invoice, unless mostly you are a business using a personal contract.. (and you can only get a VAT Invoice for Airtime and not any Device Plans).