Re: Credit card payment declined for top up

Ajax · ‎25-05-2018

Never experienced this before. Meticulously entered the details but card payment declined. Every other retailer online and instore accepts it. How do I proceed?

MI5 · ‎25-05-2018

It's not uncommon @Ajax for O2's card processing system to fall over from time to time.
You can try again later or scroll down on this help thread for other ways to topup your phone.
https://community.o2.co.uk/t5/How-to-Guides/How-can-I-pay-my-bill-or-Ways-to-pay-guidelines/ba-p/101...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎25-05-2018

Hi @Ajax. Contact your card provider and ask them first, they are ultimately responsible for the decline. What you do next depends on a what they tell you!

Anonymous · ‎25-05-2018

Is this your first top up as that needs to be done using a voucher

Ajax · ‎25-05-2018

No, I've topped up online repeatedly but never encountered this before. I'll try again later. Thanks for responses.

EmilieT · ‎25-05-2018

Hi @Ajax, I've sent you a PM (a private message on the forum) to ask you for some more info and get this looked at for you

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!

If you'd like to take part, why not register?

O2

Credit card payment declined for top up

PAC code

Age

sim lost

Please help

Can't Register an 02 account online