Credit card payment declined for top up
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on 25-05-2018 11:41
Never experienced this before. Meticulously entered the details but card payment declined. Every other retailer online and instore accepts it. How do I proceed?
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on 25-05-2018 11:51
You can try again later or scroll down on this help thread for other ways to topup your phone.
https://community.o2.co.uk/t5/How-to-Guides/How-can-I-pay-my-bill-or-Ways-to-pay-guidelines/ba-p/101...
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
on 25-05-2018 11:52
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on 25-05-2018 11:52
on 25-05-2018 12:00
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on 25-05-2018 12:00
Is this your first top up as that needs to be done using a voucher
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on 25-05-2018 12:45
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on 25-05-2018 12:45
No, I've topped up online repeatedly but never encountered this before. I'll try again later. Thanks for responses.
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on 25-05-2018 15:00
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on 25-05-2018 15:00
Hi @Ajax, I've sent you a PM (a private message on the forum) to ask you for some more info and get this looked at for you
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