Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Removing a debit card from my account

hi all, I have just topped up my phone online with a debit card after it all went through it came up it will use this card to automatically top up from this card which I don't want it to do and would like to remove it,could anyone tell me how I can d...

Resolved! OnePlus 5T pay as you go VAT invoice? / Unlocked?

Hi If I purchase a OnePlus 5T on pay as you go online will I get VAT invoice/reciept for the phone purchase on checkout? Can anyone confirm they have bought one of these recently and they are still unlocked for use on all networks? Ive read a number ...

Resolved! undelivered sim

i ordered a sim, pay as you go. It hasn't arrived, but i'm receiving emails telling me to activate it.I cannot get hold, speak, email anyone at o2. i need to report it undelivered so it is cancelled and i want another sent. how can i do this?

Resolved! O2 DATA SIM FOR IPAD

I have been trying for 6 months to cancel a monthly data payment made out of my Mastercard account clearly described in the Mastercard as being paid to O2.After personally calling at the O2 store before last summer I was given an O2 phone number,as t...

Resolved! Hello. Top up using Pay Pal

Hello. Cannot find any way to top up using Pay Pal. Is this facility not available? Thanks

Problems receiving texts from one EE number

Afternoon all I've been having issues receiving messages from just one EE number since about 1pm on Thursday 04/01/18. I've tried wiping the SIM, resetting the phone, turning data on/off, turning flight mode on/off and clearing the cache and history ...

Resolved! Data

Hi can anyone help, Ive been trying to solve an issue re: chat and on the phone to O2, still confused with replies I have a tablet and want a data only as I only use it when travelling to EU land usually once or twice a monthI use it mainly in transi...

Resolved! Pay as you go

My new pay as you go sim card has arrived. Can I top up using a cashpoint like other sim cards or do I have to top up by calling 4444 or visiting the O2 web page? Thanks for your time...Stoker....

Resolved! Bolt on

I mistakenly added a bolt on , haven’t used it, can I get it removed and a refund please

Resolved! £70 credit unable to be refunded

Dear everyone, My issues are very simple: I would like to make a complaint here, because O2 is unable to refund 69.39 pounds credit to me. I have been O2 customer for more than 10 years, and now I am working abroad on an 18 months contract, where sig...

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