Big bundle

[JadeV2000]

I topped up my phone yesterday which is when the bundle ran out but it won’t bring up the ‘Renewed’ messages and still tells me there’s £10 in my account when it should have been renewed into the bundle. Help? I have to use my data today since I’m going somewhere with no WiFi and dont want to be stuck

[Cleoriff · Accepted solution]

@JadeV2000 

Give O2 a call on any of the numbers in this guide Guide: Coronavirus Community Help and Support 

[Marjo]

Hi @JadeV2000 , hope you're having a good Friday so far.

I hope you managed to sort out your bundle query earlier with customer service as advised above (thanks @Cleoriff ). Don't hesitate to let us know if you have any other questions for the community anytime.