Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! New Samsung Galaxy M31

I keep getting texts saying I'm not connected when I am using mobile data as I don't have wifi HELP !!!

Resolved! Live Chat

How to get on live chat?

Resolved! Unable to view bill

Hi there,So I’ve been a PAYG customer for a while now and never have I had this issue before.I received a text message from a personal mobile number claiming to be O2, “O2:We were unable to process your latest bill. In order to avoid fees, update you...

Resolved! Monthly Allowance

Exactly how many ‘unlimited’ mins are in a £5 big bundle before standard rates start to apply?

Resolved! Credit

Do o2 still let you send text message online for free

Resolved! transfer number from old mobile

i would like to tranfer my mobile number which is a very old nokia 3220 and does not have a SIM card to a galaxy tab J3 - can this be done ?

Stopping automatic texts from O2 after every sent text message

Dear Community,I am trying to help my elderly mother who is severely sight impaired. She is just about able to send and read text messages using her old Doro mobile phone. Recently because of the covid crisis it wasn't safe for her to top up at her l...

Resolved! New phone

I have a new phone and I got a new sim which I kept on my old number. How do I get MY O2 to recognise my device is now a Samsung J3 and not a Samsung Galaxy S4 which is the device that MY O2 still thinks I have?

Resolved! Can’t top up

I’ve tried to top up my card - phone call and on the app - won’t work.I got a voucher and that worked.But why can’t I top up with my card (tried multiple cards/banks)

Resolved! Billing

HiIs billing done through Talktalk for o2?Ie 'my broadband and mobile ' on talk talk account?In both 02 and Talktalk I seem to be getting billed for mobile.Any idea please?Thanks

O2

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