Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

How to change an existing o2 pay as you go number to a new o2 pay as you go sim

I have just bought a new phone and I have an old styled o2 pay as you go sim which doesn't fit the new phone's nano sim port. I have bought a new o2 pay as you go sim which has the nano sized sim but I want to keep my old number and rewards. How do I...

Unlock phone

How can i unlock my mums Doro telephone? She is 86yrs & been in hospital, hence the phone has not been used & has locked. She is now ready to return home & needs a working phone. Please can you advise?

Resolved! Refund of prepaid sim?

The display on my old payg backup phone was starting to fail, so I decided to treat myself to a new one from the O2 website. I selected, and paid for, the Calls & Text sim because I do not need data on my backup. The phone arrived yesterday lunchtime...

SIM CARDS FOR TRACKERS

Which sim card do I need for a GPS Tracker, and how do I activate it?

how to opt out of an All Rounder bolt on

I have just changed my tariff to a £10 big bundle and am trying to opt out of my all rounder bolt on but when I try Sorry, we can't remove this bolt on, talk to us on live chat, no help, 2202 even worse, what do I do my next payment is due tomorrow

Dual sim always on

I have a samsung A50 dual sim phone with a contract sim with 02 for personal use and a pay as you go sim for business useage with 02. There appeaars to be a problem if i receive a call on one of the sims then the next time someone calls on the other ...

Resolved! Slim in the alarm

How do I know thr sim my alarm is still live roy

Resolved! 5 x data offer

Applied for the 5 x data from the txt o2 sent me. Should have started today but only got my normal 6gb

Tariff on new sim

Hi I'm having troubles changing tariff, just bought a new pay as you go sim, was looking to change to big bundles 10 gb data for £20 per month

Resolved! new SIM card Monthly to PAYG

Hello, I've upgraded from an iphone 5, so this phone is now sim-less. I'd like to get two O2 PAYG SIMS, one that works in Holland as a Dutch SIM, and one that works in the UK as a UK one. Is that possible? Do I need to go through some unlocking proce...

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