Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Sim hasn’t arrived

I ordered a pay as you go SIM card 11 days ago and it still hasn’t arrived! Any idea as to what’s going on?

Resolved! 5g connection on oneplus8t

could you please explain why o2 do not support 5g on the oneplus8t

Resolved! 5X DATA OFFER ENDED?

Okay just changed to the 10 Pounds Big Bundle, the offer is for new and existing cutomers, existing customers must text 5XDATA to 2424 to activate the offer by 1st July. I have done this and get the reply from O2: Sorry entries for that offer are now...

Resolved! Classic PAYG activation

I got a classic (3p/2p/1p) PAYG sim several months ago which I have never used, but has not yet passed the "activate by" date. Will I still be able to activate this tariff? I don't want to waste money on a topup if it won't work.

Resolved! new sim? swap? what

HiAm probably being dim...Have new smartphone. Also have old phone with number which has been mine since 2005, so I don't really want to change it. SIM from old phone also dates from 2005 and will not fit in new smartphone. Do Ii) order new style SIM...

Refund

Hi. I bought like new pay&go mobile in April. Returned few days later. Never used. O2 received on 4 May my return-confirmed with o2. Still waiting for my refund. Calling every friday. Waiting about 40 min for someone to answer the phone. Every Friday...

Resolved! Bought a pay as you go sim card

Bought my daughter a pay as you go SIM card but it seems to be charging her every time she send a txt and call it’s meant to be unlimited calls and texts why is this.

Resolved! Tariff change

I want to change tariff immediately because my data has expired. It was £10 but I want to change to £20

Can I get a refund on my balance?

Hi All,I'm on O2 Pay As You Go for 15 years now withe the same number. My balance is currently £239. Do you think it's possible to get a refund on it or swap it for a new phone or anything similar?Thank you in advance.

New SIM

Hi I ordered a ne SIM with an 18 month contract. I am an existing O2 paye as you go customer.I have received my new SIM yet (only ordered last night). I have 2 questions:1. Can I transfer the monies/top up money I have in my current phone number?2. H...

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