Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

unlocking my p[hone

I need to unlock an old phone but O2 keeps telling me that neither my current phone number or the original number on that phone are recognised. This help sectiopn is a maze of madness!

Getting old number from lost unregistered sim

Hi My name is William and I am trying to activate a replacement sim for my old number xxxxxxxxxxxxx. This phone was lost and i had not registered it with My02, can i still get this number put onto the new sim card xxxxxxxxxxxxx. The last top up was f...

Resolved! New Customer to O2 on PAYG sim .Can my old number be transferred from my old phone.

I recently purchased an O2 PAYG sim (came with new number) to go in a new (used) phone and paid the £10.00 top up.Formally an EE customer, Can I import/transfer my old number onto the new PAYG. sim without losing the top-up.

Cancelling pays as you go from overseas

Hi, I have a pay as you go plan with o2. The account get's debited monthly automatically. I have recently moved back to Australia and wish to cancel this payment as I no longer need a UK phone number. I can't find anywhere on the website or in my O2 ...

Unable to purchase themes on my Huawei device on O2 Pay As You Go

Unfortunately I'm unable to purchase themes anymore on my Huawei P Smart on O2 Pay As You Go

Mms activation on network

Have never been able to send/receive mms. Have set up apn on phone but still can't send/receive mms

Top up

Your top up service is not working , any idea when it will be ?Tried with 3 different cards on web on app and by phone

why can't I top up on line.

Unable to top up as tghe system will not allow me to enter a card number

Resolved! No 4G

Hi,I have spoken to Live chat many times to sort a problem out. Still no help. I can't get 4G ? They did fix it once and I had 4G for about 1 hour, before it reverted back to 3G ? All my settings are correct, however I still have this problem and my ...

new phone same sim

hi just topped up my mobile an have got my tariff details,problem is it is saying my device is lumia which was my old phone how do i give my new phone details ie imei number as my free calls and texts are not wotking

O2

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