Pay as you go

[lol221]

I am currently on a contract but am able to upgrade. I now have a work phone - can I switch from contract to pay but retain my phone number

[MI5 · Accepted solution]

@lol221 

Yes you can. 

You need to call customer service and they will migrate your contract to PAYG and send you a SIM with your number on it.

You will need to pay anything you owe on your contract too.

Guide: Coronavirus Community Help and Support 

Guide: How to find help & contact O2 

[lol221]

Thank you

[TallTrees]

Hello @lol221
You can always keep your phone number but you will need to contact o2 customer services to cancel and fully pay up your mobile contract. Then you can get a PAYGO sim sent to you.
Good luck and welcome to the o2 community forum.

[MI5]

You're welcome @lol221