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Sylvia1
Level 1: Joiner
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on ‎26-08-2020 07:05

on ‎26-08-2020 07:05

I topped up £10 when I registered my O2 SIM card, and When I successfully registered and logged in on the App, the balance showed is £0. Why???!!!!!
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MI5
Level 94: Supreme
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on ‎26-08-2020 07:54

on ‎26-08-2020 07:54

@Sylvia1 

Credit is taken in exchange for allowances.

Your allowances explained here Guide: Your Allowances - what is and isn't included 

Tariffs explained here https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Marjo
Former Staff
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on ‎28-08-2020 11:30

on ‎28-08-2020 11:30

Hi there @Sylvia1 , hope you're having a nice Friday so far. slight_smile 

I hope the above information clarified everything you needed to know, but don't hesitate to pop back in and let us know if you have further questions on this or anything else. 

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