Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Moving to a smaller SIM card

Hello, I went to an O2 store yesterday asking to swap my SIM. They gave me a triple SIM and told me to call customer service. Custormer service told me to use a form called keep your mobile number. I completed the form but I received an email saying ...

Pay as you go

My pay as you go sim has been disconnected due to not being used for some time. As it is used in my home alarm it got forgotten and it had £15+ on it.How do I get it reactivated or at least my £15+ put on to a new sim number?Without live chat it is s...

Resolved! I want%20a%20pac%20number

I want a pac code

Pop up balance message

Is there a way of getting rid of my balance showing after i send a message or end a call?

How can I top up my Father's pay as you go phone remotely?

My Father is 84 and lives away and is struggling to top up his pay as you go O2 account. Is there any way I can do this remotely for him?

Please take a look at my account, I accidentally removed my bolt on

I bought a £10 bolt on and accidentally removed it straight away without using any of the data. Please can this be restored asap as is a huge inconvience to me.

Move credit from one phone to another ?

My parents have an O2 mobile each but now that my father is in a care home, he doesnt need the phone any more. There is credit on his phone and I would like to transfer the credit balance from his phone to my mothers O2 phone Their phones are all reg...

5G

I've recently purchased a new phone SamsungS20+ which is 5G, will my sim from my samsung S9 work in it ?

How to change an existing o2 pay as you go number to a new o2 pay as you go sim

I have just bought a new phone and I have an old styled o2 pay as you go sim which doesn't fit the new phone's nano sim port. I have bought a new o2 pay as you go sim which has the nano sized sim but I want to keep my old number and rewards. How do I...

Unlock phone

How can i unlock my mums Doro telephone? She is 86yrs & been in hospital, hence the phone has not been used & has locked. She is now ready to return home & needs a working phone. Please can you advise?

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