Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

ho can I cancel the ultimate bolt on

can somebody help me about how can i cancel the ultimate bolt on?

Wrong balance showing after topping up

I topped up my PAYGo phone yesterday and received a receipt saying top up was successful, followed by a text from O2 informing me of the new balance. However, it is still the old balance showing on my phone today - why?

Smart watch

Hi i have a basic smart watch. Q18 and I can't sort the internet out. Any ideas

CHANGING OVER TO ANOTHER PHONE

Hi folks, wonder if you can help, I'm not up in these things. I am an over70 currently shielding. My existing phone is a Samsung Galaxy Ace 4 on O2 Pay as you go. It has totally unreliable and is switching off in the middle of a call. It is starting ...

Resolved! How to set up hot spot to use credit on an old sim/phone after getting new phone

How can I use credit on an old 02 phone (Nokia 225) after buying a new one (galaxy A10) ? I believe it's called 'hot spot'?! I have requested to keep my old number! any advice thanks Colin

Balance refund

I have recently changed from pay as you go to pay monthly. I had a balance of £20 that o2 said could be refunded. How do I get this refunded?

Resolved! Changing plans

Hi. I currently have a simplicity plan but would like to change to the £5 unlimited calls and unlimited texts bundle.How can I do this?

I didnt receive my money back size 02.04.20

I did order pay and go phone via o2 website but next day i did receive an email sayin that theyre out of stock and, i did ask for refund then but i didnt receive anything from o2 since 02.04.20, what i should do? Please help

Delayed delivery

I have checked the status of my delivery of a new phone and it says the delivery has been delayed and to contact the sender. Can you tell me if this will now be delivered today.

Sim swap not working

I have just purchased a pay monthly sim only sim for my partner and trying to keep her existing pay as you go O2 number. The sim swap service is not working. I have been trying every day for the past week to get the sims to swap numbers, I receive th...

custom-community-header-logo.text

Forum Posts