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£10 Free Credit

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Hmmmmm
Level 1: Joiner
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on ‎27-08-2020 04:37

on ‎27-08-2020 04:37

Hello, I'm having issues claiming my free £10 credit. I've topped it up with £10 as stated and sent the text to 21500, but the message keeps failing to send and says couldn't send message. Is there anyway to fix this?
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MI5
Level 94: Supreme
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on ‎27-08-2020 06:32

on ‎27-08-2020 06:32

@Hmmmmm 

Check if the top up was successful or not.

Can you text other numbers?

Try calling customer service on 4445 to check the sim is ok and they will also add the credit for you. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 152226 Posts
  • 651 Topics
  • 29031 Solutions
Registered:

on ‎27-08-2020 06:32

on ‎27-08-2020 06:32

@Hmmmmm 

Check if the top up was successful or not.

Can you text other numbers?

Try calling customer service on 4445 to check the sim is ok and they will also add the credit for you. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Hmmmmm
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on ‎27-08-2020 12:29

on ‎27-08-2020 12:29

Hi, the top up was definitely successful, and I am able to text other numbers, i texted my friend and it went through. I'll give 4445 a call and see if they can help. Thank you.
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MI5
Level 94: Supreme
In response to Hmmmmm
  • 152226 Posts
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on ‎27-08-2020 12:36

on ‎27-08-2020 12:36

You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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