Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

phone Stolen replace pay and go sim

Hi everyone,I have a pay and go sim registered on my name which I got for a friend.He got his phone stolen,asked me to get it blocked which I did.I phoned up customer services to get a new sim sent out to get his number back.When I spoke to someone,I...

Resolved! No data when I top up

When I top up my mobile I no longer receive data only monetary value? What am I doing wrong? Have put £35 in today and still have 0.0MB of data

iMessage and FaceTime not working

iMessage and FaceTime aren’t working or activating

My bolt on has not been added

I paid for a 6.50 bolt on (twice last night because o2 messed up . The 2nd one has not been added yet . It’s been 2 hours

Resolved! old nokia 6230i still locked

Hi, I have found an old nokia 6230i which i had when i was on o2 network years ago. I want to use the phone again but with a different network, but the phone is locked on the o2 network. I have also moved the number that was associated with the accou...

cash deducted from my account do not use very much

why are you deducting £2.00 wen my phone is not in use very much

Top Up Failing

Is anyone experiencing debit/credit card denial issues when topping up? I have tried topping up using 2 different cards from different banks, and someone else has also tried and each time it says that the transaction was not accepted and to contact b...

I’m abroad

I’m abroad in Pakistan my phone isn’t working??

Resolved! Network Rejection Cause- phone not allowed MM#6

Purchased a refurbished sony xperia from O2 online shop. Put an an O2 pay as you go SIM Card into it and Im getting Network Rejection Cause- phone not allowed MM#6 , as if its locked to another network. Can anybody help?

Resolved! O2 rewards redeem email

I decided to redeem my rewards as an Amazon evoucher and didn't get the email with the evoucher code, I checked my junk/spam and definitely not there, have I lost my money?

O2

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