Solved: Topped up twice by mistake

Bluebird · ‎15-08-2020

I've accidentally topped up twice, how do I go about getting a refund? The live chat isn't available at the moment

MI5 · ‎15-08-2020

Auto top up always tops up when you fir8set it up.

It's to confirm your details are correct.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎15-08-2020

@Bluebird

O2 don't give refunds on top ups but it will stay on your account as credit to be used next month or for making out of bundle calls.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bluebird · ‎15-08-2020

Oh....lol ok, but see I’ve set up auto top up that’s how i topped up twice.

MI5 · ‎15-08-2020

@Bluebird

Auto top up always tops up when you fir8set it up.

It's to confirm your details are correct.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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