Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

PAYG sim

I’ve just bought and started using a PAYG sim. I’ve topped up the £10. The packaging says when I’ve topped up that O2 will automatically swap my credit for a Big Bundle which means I should get 15G of data instead of 3G. How long does this take to ha...

Replace sim card

Hello,I moved to the US and lost my sim card.How can I get the replacement?

Replacing Damaged SIM - going round in circles!!!! Where is LiveChat?

Hi, My PAYG SIM is damaged and I no longer get any reception. I am going through the My O2 pages and it tells me it has sent me a verification code to enter on the screen..... are they for real - the process to replace a damaged SIM sending you a ver...

new sim card

I just received my new SIM card and inserted it into my phone but now I am being asked for a SIM ME lock and I don't know what this is or how to find it. Can anybody help?

WHY NO 02 CONTACT for customer service ?

I have a serious issue with my phone and want to contact customer service, it appears it just does not exist, the websoite tennis balls you from one link to another, then ask if i like to speak to another 02 user, why? What on earth do I need to spea...

Resolved! PAC CODE REQUIRED

i would like to request a pac code as i am buying a new phone from a company but i am staying with o2 and keeping my number therefore require a pac code

Extra gig when topping up

My gig has not been topped up after putting in £15...i was send a text saying I would get 30g for the price of 6 for the next 3 months if I purchased a big bundle which I did today...please help...tia

Samsung Galaxy s3 mini not receiving or making calls

I got a Galaxy S3 Mini from inlaws for preteen daughter to use mostly for whatsapp. Problem lies in I got her a brand new sim card, topped up £10 online using my other mobile. I ring her phone and it goes straight to voicemail, I cannot make outgoing...

Resolved! I can’t seem to divert my new number to my work phone

Hi I’m struggling to divert my calls from my new SIM card to my work number. It works with other sims when I put in the phone so must be something to do with the new SIM cards. I have registered it and topped up the new card also

O2 refresh tarriffs

Hi, I wanted to ask whether it would be possible for me to increase my data allowance from 5gb a month to unlimited for one months, then revert back to my original 5gb a month without any consequences? I’m happy to pay unlimited for one month but I w...

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