Successfully brought number from from Giffgaff but top up payments fail

[avocadheaux]

This morning, I spoke to CS who activated my SIM card and finished moving my old Giffgaff number to my new PAYG SIM. 

I was unable to top up the SIM despite trying three different cards through the app, mobile browser, desktop browser, and phone top-up line. None of them worked, so it's a problem on the O2 end. 

I was told that these issues should be resolved by 6pm, and it's now 8.15pm.

Is there a payment issue anybody else is facing?

[Cleoriff]

Hi @avocadheaux 

Your first top up should be via voucher.

Guide How to Top Up (PAYG) 

[avocadheaux]

I just bought a voucher and tried to enter it on 44 45 three times and it wouldn't accept the voucher

[Cleoriff]

@avocadheaux 

It's 4444. That's the top up line.

Edited to add, all in the guide I posted above.

[avocadheaux]

Oh, that was a typo, it was 4444. My point still stands though — voucher doesn't work either. 

[MI5]

@avocadheaux 

You'll have to call customer service to see if they can apply your voucher.

[madasaf1sh]

@avocadheaux

How did you bring your number over and when did you provide your PAC number?

as your sim card needs to be activated before a Port can happen, so if you did this yesterday, then it will complete either today or tomorrow.