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£10 Free Credit

Hmmmmm
Level 1: Joiner
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Hello, I'm having issues claiming my free £10 credit. I've topped it up with £10 as stated and sent the text to 21500, but the message keeps failing to send and says couldn't send message. Is there anyway to fix this?
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MI5
Level 94: Supreme
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@Hmmmmm 

Check if the top up was successful or not.

Can you text other numbers?

Try calling customer service on 4445 to check the sim is ok and they will also add the credit for you. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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Message 2 of 4
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MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@Hmmmmm 

Check if the top up was successful or not.

Can you text other numbers?

Try calling customer service on 4445 to check the sim is ok and they will also add the credit for you. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 4
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Hmmmmm
Level 1: Joiner
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Hi, the top up was definitely successful, and I am able to text other numbers, i texted my friend and it went through. I'll give 4445 a call and see if they can help. Thank you.
Message 3 of 4
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MI5
Level 94: Supreme
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  • 27490 Solutions
Registered:
You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 4
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