This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

£10 Free Credit

Go to solution
Hmmmmm
Level 1: Joiner
  • 4 Posts
  • 2 Topics
  • 0 Solutions
Registered:

on ‎27-08-2020 04:37

on ‎27-08-2020 04:37

Hello, I'm having issues claiming my free £10 credit. I've topped it up with £10 as stated and sent the text to 21500, but the message keeps failing to send and says couldn't send message. Is there anyway to fix this?
Message 1 of 4
768 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
MI5
Level 94: Supreme
  • 152225 Posts
  • 651 Topics
  • 29031 Solutions
Registered:

on ‎27-08-2020 06:32

on ‎27-08-2020 06:32

@Hmmmmm 

Check if the top up was successful or not.

Can you text other numbers?

Try calling customer service on 4445 to check the sim is ok and they will also add the credit for you. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 4
757 Views
0 Kudos
3 REPLIES 3

Go to solution
MI5
Level 94: Supreme
  • 152225 Posts
  • 651 Topics
  • 29031 Solutions
Registered:

on ‎27-08-2020 06:32

on ‎27-08-2020 06:32

@Hmmmmm 

Check if the top up was successful or not.

Can you text other numbers?

Try calling customer service on 4445 to check the sim is ok and they will also add the credit for you. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 4
758 Views
0 Kudos

Go to solution
Hmmmmm
Level 1: Joiner
  • 4 Posts
  • 2 Topics
  • 0 Solutions
Registered:

on ‎27-08-2020 12:29

on ‎27-08-2020 12:29

Hi, the top up was definitely successful, and I am able to text other numbers, i texted my friend and it went through. I'll give 4445 a call and see if they can help. Thank you.
Message 3 of 4
674 Views
0 Kudos

Go to solution
MI5
Level 94: Supreme
In response to Hmmmmm
  • 152225 Posts
  • 651 Topics
  • 29031 Solutions
Registered:

on ‎27-08-2020 12:36

on ‎27-08-2020 12:36

You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 4
671 Views
0 Kudos
Top Kudoed Authors
View All
Top