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reporting lost phone

ChrisJJ
Level 1: Joiner
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I've lost my phone and would like you to block it and send me a new sim card

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MI5
Level 94: Supreme
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Hi @ChrisJJ please follow the help here https://community.o2.co.uk/t5/How-to-Guides/Lost-or-Stolen-O2-Device-How-to-Report-it/ba-p/1023988

We can't block from here, sorry

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 124045 Posts
  • 612 Topics
  • 20120 Solutions
Registered:

Hi @ChrisJJ please follow the help here https://community.o2.co.uk/t5/How-to-Guides/Lost-or-Stolen-O2-Device-How-to-Report-it/ba-p/1023988

We can't block from here, sorry

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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Cleoriff
Level 94: Supreme
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@ChrisJJ

This isnt customer services. Its a community forum. Follow the advice in this link

https://community.o2.co.uk/t5/How-to-Guides/Lost-or-Stolen-O2-Device-How-to-Report-it/ba-p/1023988

*The Game Is On*

Girl in a jacket
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Bambino
Level 74: Whizz kid
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@ChrisJJ If you have no phone to call with, you can use anyone's phone and call for free on 0800 032 1402.

I DO NOT WORK FOR O2



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EmilieT
Former Staff
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Good morning @ChrisJJ, and welcome to the forum Wave

 

I'm sorry to hear about your phone - there's a lot of very useful info above, please ket us know how you get on with this and if you need any further advice!

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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