cant access my voicemail

[Anja]

Hi,

I cant access my voice mail.  Done the codes. Voice mail tells me I need to speak to customer service because the number is not registerd.  I switched from a different net work but took the old number.  All is working apart from the voice mail.  

Stores are shut and the web-side Aura is useless.

Does anybody know how to get the voice mail up and running?

[Edit: topic title clarified]

[Cleoriff]

@Anja 

All we have is in this guide Guide: All you need to know about O2 Voicemail 901 

If you need to contact O2, all numbers are in this guide. The number ending in 4005 is the best one to try.

[Bambino]

@Anja Here is the giude to voicemail: https://community.o2.co.uk/t5/How-to-Guides/All-you-need-to-know-about-O2-Voicemail-901/ba-p/547712

If you've recently ported in, the system may not have caught up with everything yet. If you need to speak to customer service, all available numbers are below. 0800587 4005 seems to get good results. Select any option. Even fraud or lost/stolen if necessary.

Guide: Coronavirus Community Help and Support 

[Marjo]

Hey @Anja , hope you're having a nice Friday! I just wanted to check if you managed to get your voicemail sorted since you last posted?

[Anja]

Hey,
Nope. Try to get to speak to a human and no dice.
I need whatever the number is and a pin to get access to voice mail.

[MI5]

@Anja Default pin is 8705 and you just dial 901 to access voicemail.

[Anja]

Hey,
Thank you. Still not working.