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Poor o2 service

Robhull
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi 5 days ago my son accidentally turned on all restrictions on my o2 account and i cant switch off after this I talking to O2 consultant the consultant said they had been turned off but up today I not have access to the network and I cannot make or receive any calls text messages and mobile data ! can you check it and fix it for me so that I can use the network please I need connection naw because i have small own biznes all ready I lost 4 customers because i can used my mobile no ple remove all restrictions from my account and number

This is from yours apps this restriction is ON naw , can you switch off this all restriction? then I can comeback to us my number and network

,, Barring lets you restrict your calls, messages and data usage

Any changes you make can take up to 10 minutes to take effect, and you won’t be able to undo them during this time. It’s also worth noting that changing some restrictions can automatically add or remove others.

We’ll send you a text to confirm your changes are complete. If you don’t get a confirmation text, you can return here to check the status of your bar.”

Outgoing calls


Bar all outgoing calls

International calls

Multi-Party calls

All outgoing calls when roaming

International calls when roaming (except UK)
Incoming calls


All incoming calls

All incoming calls when roaming
Mobile data


All mobile data

All mobile data when roaming
Other


All incoming calls, outgoing texts and mobile data while roaming

 

prxex 5 dnoo o2 lies and deceives me, showing his lack of respect for the client and zero commitment to solving the problem, my patience is running out, I intend to terminate the contract with o2 due to o2's sole fault for not fulfilling the terms of the contract

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MI5
Level 94: Supreme
  • 150187 Posts
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Registered:

@Robhull 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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