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Hi @Sams
Have you activated your sim ?
https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim
If having problems then give customer services a call Guide: How to find help & contact O2
You may need a new sim
Best of luck and welcome to the forum 
- 144308 Posts
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Use you old SIM card in the new phone. Your new account has already been transferred to your old SIM..
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Good morning @Sams, how are you doing today? Are you still experiencing some issues, or did the suggestions above help?
to the community!
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!
If you'd like to take part, why not register? 
