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Level 1: Joiner
Posts: 1
Registered: ‎19-10-2019

No service after switching number

I rang yesterday about moving my old contracted number over to my new contract sim but it has not switched yet and I now have no service so I can’t ring text or use data , how long will this take
Level 68: Extraordinaire
Posts: 15,867
Registered: ‎31-03-2010

Re: No service after switching number

[ Edited ]

@LeahMoore Have you tried your old sim to see if it's still working? Did you do a sim swap? https://community.o2.co.uk/t5/How-to-Guides/SIM-Swap-a-mini-guide/ba-p/1060675

If you still have no service, call into an O2 store and they will help. Be sure to bring ID with you. Alternatively, you can also call customer service in the morning using any phone or Skype on 0800 032 1402

I DO NOT WORK FOR O2



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Posts: 93,114
Topics: 751
Registered: ‎14-01-2013

Re: No service after switching number

@LeahMoore 

Keep rebooting your phone by turning it off and on.

If you need to contact customer services do so first thing this morning

Guide: How to find help & contact O2 

Best of luck and welcome to the forum Welcome

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