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Frozen Account for a SIM card not used in a phone

Michelle691
Level 1: Joiner
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on ‎03-10-2025 20:26

on ‎03-10-2025 20:26

Hi, I have a SIM card used to operate my electric gates. I want to top it up. My account is now frozen (as a result of trying to top it up and access number being sent to the SIM Card) and I cannot top it up. Any ideas?

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madasaf1sh
Level 79: Lord of the Boards
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on ‎03-10-2025 20:30

on ‎03-10-2025 20:30

@Michelle691 

 

Your only option is to contact o2 tomorrow morning, as this is a customer community and no one has access to accounts 


The contact details are below:

Guide: How to find help & contact O2 

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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