on 05-11-2018 17:24
After transfering my husband number from lost sim to the new one I hear only " The number you have called is not recognize" It's 3 days now. O2 is saying that everything is working :/ but I still can only call at the number which was given from o2. Where is the problem ?
Ps. sorry for my English
Solved! Go to Solution.
on 05-11-2018 17:40
Hi @Lor you need to call back to customer services and ask them to remove the account block..
When a SIM is lost, both the account and SIM are blocked .
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 06-11-2018 02:45
They won't risk sending an active sim in the post in case it goes astray so yes, call and ask for the block to be removed from the account.
on 06-11-2018 08:44
Hey @Lor, I hope the suggestions above help you get this sorted, but please let us know how you're getting on and if you'd like any further help
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