Solved: Re: Not recognize

Lor · ‎05-11-2018

Hi.

After transfering my husband number from lost sim to the new one I hear only " The number you have called is not recognize" It's 3 days now. O2 is saying that everything is working 😕 but I still can only call at the number which was given from o2. Where is the problem ? 😞

Ps. sorry for my English

MI5 · ‎05-11-2018

Hi @Lor you need to call back to customer services and ask them to remove the account block..

When a SIM is lost, both the account and SIM are blocked .

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Anonymous · ‎05-11-2018

@Lor Possibly the sim swap didn’t work? Call customer service from any phone

https://www.o2.co.uk/contactus

MI5 · ‎05-11-2018

Hi @Lor you need to call back to customer services and ask them to remove the account block..

When a SIM is lost, both the account and SIM are blocked .

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎06-11-2018

They won't risk sending an active sim in the post in case it goes astray so yes, call and ask for the block to be removed from the account.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

EmilieT · ‎06-11-2018

Hey @Lor, I hope the suggestions above help you get this sorted, but please let us know how you're getting on and if you'd like any further help

to the forum!

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!

If you'd like to take part, why not register?

O2

Not recognize

Boostbox

amazon account still controlled by o2

Huawei

4g to 5g sim

Amazon Prime Extra