Hi,
I got my account for very very long time, the same email too. I called twice on Fridays - waiting 45 minutes each time. On first cut off after providing advisor with the issue. On second time, I had no solutions to my issue. Called next day, and after lengthy conversation I was advised to wait for email to come (I was told it can take 5-7 working days).
The emails came today. First said that 'Your My O2 Business user details have been changed' to email which I couldn't recognize, therefore I have no access too. The second the username was changed from 'random number I don't recognize' to my current email. Unfortunately, this doesn't work. So, I made another call. During the process, I was asked to verify my account (it was problematic because I have no direct debit set up), so I was advised to change my email to a different one. I did. This worked. I was pressurized to set up direct debit (and put under impression I have to, so I can access my account), but I don't feel comfortable with that. I like the way my current account works.
I wish that the whole process will not take such long time, and I will get the right solution at first time.
