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Level 1: Joiner
Posts: 1
Registered: ‎05-11-2018
Accepted Solution

Problems with connecting to the network

Having problems with connecting to the network because of mast issues in Ripley, Derbyshire. This has been happening for over a week now. How do you get any updates?

Posts: 117,669
Topics: 576
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Registered: ‎04-04-2012

Re: Problems with connecting to the network

@Charlie2 You can check and register for updates here http://status.o2.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Registered: ‎04-01-2009

Re: Problems with connecting to the network

Also download the My Network app to report a problem and to get text updates.

Posts: 101,864
Topics: 770
Registered: ‎14-01-2013

Re: Problems with connecting to the network

@Charlie2You can also download the My Network App and report it through there


This may help as well https://www.o2.co.uk/help/network-coverage-and-international/self-help-guide-for-network-problems

*The Game Is On*

Former Staff
Posts: 5,427
Registered: ‎18-04-2018

Re: Problems with connecting to the network

Good morning @Charlie2, and welcome to our forum! Wave There's some really good advice above, give it a go when you have some time and let us know how you're getting on please!

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