Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Reply
JC
Level 1: Joiner
Posts: 2
Registered: ‎09-01-2019

No service

All day I’ve been unable to send/receive text messages and am also unable to use any web apps e.g google maps, what’s app, Internet, etc. Are there system problems? 

 

 

Posts: 63,018
Topics: 650
Registered: ‎14-01-2013

Re: No service

Hi @JC

Have you checked your network https://status.o2.co.uk/

There may be a mast down in your area

*The Game Is On*


Posts: 84,014
Topics: 518
Solutions: 10,400
Registered: ‎04-04-2012

Re: No service

@JC so e other things to check here too https://community.o2.co.uk/t5/How-to-Guides/How-can-I-sort-out-my-network-issues/ba-p/1014088

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
JC
Level 1: Joiner
Posts: 2
Registered: ‎09-01-2019

Re: No service

Yes, have checked that. Also turned phone on and off many times during day. Still no joy

Highlighted
Posts: 63,734
Topics: 530
Solutions: 3,310
Registered: ‎04-01-2009

Re: No service

Have you checked in My O2 to see if there are any account problems?