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Level 1: Joiner
Posts: 2
Registered: ‎09-01-2019
Accepted Solution

Live Chat ‘Give us a moment’

Why is Live Chat not available? I’ve been trying for more than 24hours. Am using an iPhone so don’t have the option of using another browser. And it worked fine for me on Saturday... getting very fed up Smiley Sad
Posts: 70,182
Topics: 547
Solutions: 3,426
Registered: ‎04-01-2009

Re: Live Chat ‘Give us a moment’

Try using IE or Edge browser.

Posts: 88,117
Topics: 532
Solutions: 11,336
Registered: ‎04-04-2012

Re: Live Chat ‘Give us a moment’

There is a known problem currently @Mayzie

If you can you can download other browsers from App Store or try the chat link from the MyO2 app ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 72,627
Topics: 684
Registered: ‎14-01-2013

Re: Live Chat ‘Give us a moment’

[ Edited ]

We have been told there will be a fix to live chat 'later this week'.....

Meanwhile, is there anything we could help with @Mayzie?

*The Game Is On*


Level 1: Joiner
Posts: 2
Registered: ‎09-01-2019

Re: Live Chat ‘Give us a moment’

Yes, a contact number so that I can find out if my new sim has been sent or not, and if not why not?!
Posts: 88,117
Topics: 532
Solutions: 11,336
Registered: ‎04-04-2012

Re: Live Chat ‘Give us a moment’

@Mayzie all contact numbers here  http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)