Solved: Re: Click and collect for an accessory order

mug51 · ‎23-06-2018

Hi,

I placed an order for an accessory on Wednesday and chose the click and collect option.

I received a text the next day from UKmail that says delivery is to be made that morning. I have checked tracking and it has been delivered and signed for but I have no collection reference to allow me to pick up my order.

How would I go aboout getting my order?

Thank you in advance

Regards,

James

MI5 · ‎23-06-2018

Call the shop you were collecting from.
Check your spam email for anything from O2 too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Bambino · ‎23-06-2018

@mug51 Call customer service. We are all customers and have no access to that information.

https://www.o2.co.uk/contactus

I DO NOT WORK FOR O2

MI5 · ‎23-06-2018

Call the shop you were collecting from.
Check your spam email for anything from O2 too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

EmilieT · ‎25-06-2018

Hi @mug51, and welcome to the forum Have you been able to find out more about your accessory delivery since you last posted? Please let us know if you got it, or need any further help!

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!

If you'd like to take part, why not register?

jezza1234 · ‎26-06-2018

Similar thing happened to me last year. I just went to the store with my order accpetnace email and hte tracking email and Id showed it to the staff and got my accessory. job done

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