Can not connect to my CCTV system via the app when on the phone network but can via wifi

[Anonymous]

Hi I have a Xtralis Adpro NVR and I can connect when I am on a WiFi connection, or if using a phone on a different network, but I cant on O2???

Any ideas??

Many thanks

[Anonymous]

@Anonymous Maybe the data signal is not strong enough 

[MI5]

O2 deny it but it seems they block the ports required for cctv systems.
There a few threads on here reaching that conclusion.

[jonsie]

All you can do is call customer service and see what they say. As said, it's almost certain that they block the ports. Other than that you will probably need to change network. 

[MercedesS]

Hello @Anonymous, welcome to the O2 community! 

As they said, we have seen other member talking about it: CCTV blocked. Are you having a similar issue?

Just in case @Martin-O2 will send you a private message to get more info just in case there's something we can do to help out.  

Thanks a lot  guys for reporting it to us 

[Anonymous]

I am coming to the same conclusion 

I will keep trying for now, if I get anywhere I will let you know

[Anonymous]

Any help will be appreciated at the moment.

[gmarkj]

The only other response we can help with is to use a VPN app.
If on Android I can recommend Opera VPN - works nicely and in the background so you don't notice it.
I use the free version as I have limited use, so not sure if there is a paid for version.

[Anonymous]

many thanks, will look in to this

[MI5]

I would just issue a word of caution about routing all your data through a free vpn, as you have no control over who can see it or what they can do with it.
All well and good if you just route your cctv through it but not sure how that would be possible on a mobile device.