Trouble connecting to network

[Kelly1221]

Hello, so I'll try and explain best I can. I have always had my phone to select my network automatically, however the past few weeks I've had trouble making calls and sending texts. I read a few troubleshooting ideas telling me to select manually, so I selected 02 4g which worked for a few days. I got home last night and now 4g isn't working either, I've never had this trouble before. I've done a status check and everything is fine. My husbands on 02 and has no issues so its definitely something my end.

Thank you all.

[pgn]

O2 acknowledge there have been issues for some people's phone's ability to hold a connection to O2's network - tagging @Dave-O2 who will be in touch later this morning, hopefully, @Kelly1221 - meantime, keep rebooting the phone to see if the issue has been resolved for you. Many have been affected in the last few days.

[Kelly1221]

I hadn't heard so thank you that helps alot, I'll keep an eye on it.

[Dave-O2]

Afternoon @Kelly1221 

To confirm do you have zero service or is this intermittent?

Also, do you have an eSIM?

[Kelly1221]

It's intermittent, I have to keep switching between 4g and 3g. I don't have an eSim

[Oxonian]

If you do not have an eSIM @Kelly1221, you have not got the fault that many others were experiencing. 

Start off by having a look at :-

My Network App - Find Out More About Your Network Coverage | Apps | O2

https://www.o2.co.uk/apps/my-network

Understand your network coverage

With the My Network app you can keep an eye on your coverage, wherever you are. Download the app and you’ll be able to:

- check the status of our network in your area – you don’t even need to enter your postcode

- test your network speeds

- report any issues with your service.

It’s simple to use and means that you can check the network without having to visit the main site or even enter a postcode.

And then try some of the tips herein :-

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

Good luck. 👍

[MI5]

Was never likely to be an esim issue if posted correctly in PAYG?

[Kelly1221]

Thank you I will give this a try

[Kelly1221]

Yes PAYG