My network isnt working
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on 24-11-2024 14:45
Hi,
my phone says it has 5g network but nothing is connecting to it. please can you advise what the issue is? im also in australia and have free roaming and have never had this issue before.
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on 24-11-2024 14:54
Problem is down to Australian networks which are barring phones that don't have 4G Calling (VoLTE)
Seems some otherwise compatible handsets have got caught up in this
Nothing O2 can do.
See
https://community.o2.co.uk/t5/Tech-Support/Australia-Network-Coverage-IMEI-Block/td-p/1764408
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on 24-11-2024 14:56
Try manually connecting to Vodafone as that has been reported as working.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 24-11-2024 15:58
This may be a useful link. You can check if your handset is marked as compatible by the Australian Networks.
Obviously you need to be contract with 4G Calling enabled. If not then at least you will know if your handset will work with an Australian SIM
https://amta.org.au/3g-closure-old/check-my-device/

