Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Payment

hi I have made a payment to my bill yesterday and today you've taken payment again for my bill, can I get my money back today as I need it to pay other bills

Resolved! Pay Off Device Reduce Bill

Hi, Looking for some advice. I currently have a 36 month contract for airtiume and device. If I pay off the device would I be left with just paying the air time - similarly - would I be able to move to a lower airtime SIM only contract?Thanks

My upgrade

My upgrade is due today on the 18th October but it is saying to uograde today I need to pay 29 pounds but wait until the 18th October and I can upgrade for free. It is the 18th October so why can’t I upgrade for free

Resolved! Can i use my phone in antalia with out exta charges

Can i use my phone in antalia turkeywith out extra charges or do i have to buy a bundle

My order isn’t showing

My recent order isn’t showing

Resolved! New SIM card and query account

Hello I have lost my SIM card ending 115. I return to the UK tomorrow 19/10 /24please could I reorderalso there are three numbers on my account that are not used ? I have reported this before now please can my bill be amended

Resolved! Daughters device plan

Hi I went to pay off the last £150.74bof my daughter's device plan so she can upgrade but I've accidentally paid it on to her airtime, is there anything that can be done to change this and get it on device bill x

Resolved! cancel the £3 a month change for international calling

cancel the £3 a month change for international calling

Securing an account against unauthorised SIM Swap / Number porting

I've seen a number of friends and family fall victim to this type of attack, most recently today where a family member lost access after a malicious third party was able to order an eSIM connected to their account. What security does O2 offer custome...

new tariff options ?

Is there a way to check tariff upgrade options within myO2? I don't want a new phone, just move to a different tariff. When I click on See upgrade options (under "You can upgrade today") it shows me various offers but no other tariff options.

O2

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