Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Unable to switch from payg to monthly roll over, card declined

I’m on payg and it looks like it’d be worth my while to switch to monthly roll over. Problem is it fails each time saying “We could not take paymentYou may want to try again using a different card” I can top off just fine with the same card. I messag...

Switch Up Anytime

Hi little confused this evening. I went into a local store to Switch Up from 15 Pro to Pro Max but could not as I hadn’t reached the 90 days yet. I tried to give the whole Anytime terms vs 90 days etc and they said yes we know but your account says y...

New phone contract

I spoke to someone on Thursday 7th December about a new phone contract, ref no. 1HJWTWN2T75. I had until midnight on 9th December to agree. I spoke to someone yesterday afternoon accepting the new contract of £6.99 per month. I had a message today sa...

Resolved! Early Termination Fee of 458 Paunds??

Hello, I made a contract with O2 in June. In September I leaved UK for some reasons and totally forgot about my O2 account. Yesterday I look at my e-mails and noticed that I have bill of 614 paunds. I remembered that I have an O2 sim card and I dont ...

New SIM deal

I recently ordered a new pay monthly sim on a black friday sale for £10 for 25GB of data a month. It isn't showing in My O2 app and I hav no idea if my next bill will be £10 or my old contract of £36. I have also received 2 sims in the post that do n...

order

I have received an email to get in touch about my order [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Upgrade issues.

I have a few lines for O2 which i use for family members and have been a customer for over 10 years. I upgraded my main number to take advantage of the Pixel 8 pro deal. I tried it out decided I do not like it however one of my family members is happ...

Resolved! Call forwarding while abroad

Hi, I have a monthly sim only contract and I am planning to be in India for a month. I am aware that O2 has high roaming charges for India. As a workaround, I am planning to take a Lebara sim with me which has no roaming charges for India, and forwar...

Phone upgrade

Hi, I have 2 phones on my O2 account, one for myself and one for my son. I want to upgrade my son's phone as a Christmas present but I am worried that O2 might send a confirmation text to his phone number and spoil the surprise. Is there any way I ca...

Resolved! New Phone, New sim

Hi, Wondering if anyone can advise with the following. I was with Virgin Mobile which switched to a new O2 sim plan in July this year.I’ve just bought a new phone through Buymobiles. net with a new O2 sim and a new contract.I’m looking to move my num...

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