Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Need to order eSim

How do I order eSim as I am upgrading my handset?app option is out of order. can you get me one please?

Account cancelled

Why is it untilnow I got billed from my account which I cancelled already last 5th of August 2024? I was surprised just today when I found out about it because I checked my bank account. Can someone help me with this please. Thanks

Transferring mobile number to e sim

I am setting up my new iPhone 16 pro and it won’t transfer my old mobile to the new device

Resolved! Help - no response from credit check referrals team...

Hi there, I wonder if someone can help out.I applied for an O2 phone on Sunday night but my credit check failed. I have since checked my credit score, and it is high, and there should be no issues. My credit averages 7 years old, I have no late payme...

Wrong tarrif

I have 2 sim only devices. 2 weeks ago O2 called me to offer me a better tariff with a 20% reduction off the second sim (iPad). The 20% reduction has not been applied. I also specified that I would need to call within Europe and was assured I could. ...

Resolved! Unknown if order went through

Hiya So i have just tried to place an order for a tablet on a 36 month contract. I got to make the payment, then the screen froze and went back a few steps - but the payment had been taken from my account. There's nothing showing on my account so I'm...