Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 20 replies
  • 5 kudos

Resolved! Can't get in touch with Credit Referrals Team

I have emailed the credit referrals team 3 times now, starting in July and the most recent email I sent this morning.O2 are incorrectly marking my phone bill with 3 missed payments and then for the remaining months between contract start and now you'...


Hi when I record a video there is no volume 

Zenajebb by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Porting my number from sky to O2

Just got my O2 sim, I did give my pac code while ordering got no confirmation about moving my number. Do I have to fill out any more forms?

Samkma by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Store pick up

Order new Samsung s21 ultra for store collection, paid £255 upfront fee device still showing as being processed despite showing as available at checkout.Unable to navigate my way through the 02 website or app and would appreciate a contact number for...

Rcole by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! What happens once my contract ends?

So I've been on an 24 month plan with O2 and this month is the last month. I plan on getting a new monthly plan with a new phone because I want to upgrade and also currently I am paying £40 a month for the past 24 months which at the time was worth b...

Kreq by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Tarriff

Hi, I received a text regarding changing my airtime plan; I was just wondering what this means? Why it has occurred at this point in my contract? And the available airtime plans offers for my contact

Vie1996 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! My o2 bill

Hi there I would like to know why you have took a payment of £64 today when my bill isn’t due till 27th of this month

Resolved! No 4g in EU

My wife has iphone 11 on pay monthly sim. We are abroad in EU and she cannot connect to 4G. I use Samsung S20 fe 5g with no issues. Currently having to connect her phone via my mobile hotspot. Any ideas what I can do to resolve the issue?

Jim3 by Level 1: Joiner
  • 3 replies
  • 0 kudos