Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by Level 1: Joiner
  • 18746 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 188753 Views
  • 2 replies
  • 2 kudos

O2 Switch Up - not able to Switch Up!

Highly frustrating experience trying to get my upgraded phone on the O2 Switch Up plan. Received a text message to say my phone was ready to pick up. Went to the branch only to be told that the system for processing the Switch Up was down. The member...

cowmos by Level 1: Joiner
  • 1886 Views
  • 15 replies
  • 0 kudos

Resolved! Need to cancel O2 account & plan

I was in the UK for school and had a Virgin Mobile (now O2) SIM only plan. I have since returned home (Canada) and have been unable to cancel my phone plan. I had thought that it would automatically cancel after 30 days but now I am getting emails ab...

Payton by Level 1: Joiner
  • 386 Views
  • 3 replies
  • 0 kudos

Resolved! Trading in my phone

I upgraded my phone yesterday and traded in my old phone and opted for my own packaging but didn't receive any details about where to send my phone??!! I've tried to 'chat' to someone today but keep getting kicked out and then finally spoke to someon...

AlliBobs by Level 1: Joiner
  • 237 Views
  • 1 replies
  • 0 kudos

Resolved! Travel

Can you tell me the daily charges for using my phone in the Caribbean please.

SasQ by Level 1: Joiner
  • 162 Views
  • 1 replies
  • 0 kudos

Resolved! When will my number switch over?

Hi - I requested to keep my old pay as you go number for my new contract phone on Friday morning. When will this activate. No one can call me yet as the number doesn't seem to be active?

GOH by Level 1: Joiner
  • 200 Views
  • 1 replies
  • 0 kudos

Upgrade

Hi, I am not due an upgrade or next year. Is there any way at all I can upgrade without pay remainder of device plan? Trading in my current phone ? Is there any options that could get me a new upgrade. Thanks

Sophie08 by Level 1: Joiner
  • 280 Views
  • 3 replies
  • 0 kudos