Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 2 replies
  • 2 kudos

Resolved! Pay off handset agreement with Virgin

My handset contract is with Virgin and my phone bill with 02. I am being passed around from pillar to post trying to pay off the handset. Can someone please help me?! I have been trying for weeks to pay off the handset and no matter what number I cal...

Upgrades with MPD nightmare

Hiis anyone else having issues with ordering upgrades with MPD and upgrading with O2?been a customer with 02 for years never had issues with upgrading with MPD before, this time so far I’ve been waiting 10 days. MPD are saying there are technical iss...

Sarah64 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! Update my address on your system

Hi I've updated my address on my o2 address please may you update my address on your system to please

Sv69 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Paying off a payment plan.

Hello!Having some difficulty. Recently I missed some payments and went into arrears. I have arranged a payment plan that the customer service representative said would be due on the 28th of this month. O2 attempted to take a payment on the 24th, but ...

Cas1 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Mobile data while staying in Morocco?

This thread leads me to this page with a paragraph that says: "If you don’t have O2 Travel ...

Resolved! Cancel

Can i cancel my sim please


Hi Looking for some clarification regarding a letter I received stating a CCA clear down payment of £552.32 and that my closing balance is £0? Not sure why I received the letter and what it means? Any help/advice would be great? Thanks

Evets81 by Level 1: Joiner
  • 7 replies
  • 0 kudos

Sim Locked?

Is my sim Locked, & how do I find out?

Wasamb by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Phone

My contract ends in July, I want to keep my phone so what will happen and is there anything I should be doing

Dau by Level 1: Joiner
  • 2 replies
  • 0 kudos