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Pay Monthly

Get help and support from other community members with your Pay Monthly service.

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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

REGISTERING MY SIM ON A NEW PHONE

I have swapped the SIM from old phone (A Samsung Galaxy S24+) which has a broken display to a temporary Samsung S24. All the apps and data have come across Ok on the Wi-Fi however I cannot connect to the O2 network. The message is " Not Registered on...

Phone lost abroad

Lost phone in Paris on Tuesday 23rd September. Can you check if it has been used since. Can you block or locate it from GPS. Will replace when I return to UK on 24th October. Any advice?

e sim

Received an o2 email as apparently i now need a new sim called e sim so i can use my wifi callingFoe e sim not recieved any more contact in past hour now my phone sim is disabled

Over payment

I paid twice this month and now in credit can i get a refund?

. this cancel contract and direct ebit

[REMOVED] i wish to cancel direct debit on this number and contract as per the 30 days notice [MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts

Direct debit

Hi, the assistant in the shot set up a direct debit for me but it didn’t come out of my account and I had to make the payment manually. And on the app it says that I have a direct debit set up. Please could you advise? Thanks.

Paying my bill

I’m trying to pay my bill and access my account but the restrictions are not allowing me to receive message so now I can’t pay my bill

Fraudulant

Fraudulent charge on September bill

Lost Sim

Hi, I’ve lost my o2 sim and require a replacement if possible please? I can’t ring from my phone as I don’t have it please can this be sorted asap thanks,Anna

my new order

Hi. i never received an email from o2 about my new order. Just want to check the status

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