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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 242095 Views
  • 2 replies
  • 2 kudos

Over a week with no update!

I made an order over a week ago for a SIM only plan and a watch. It has no been over a week with 0 updates on my order. Customer support even says the order hasn’t even been processed through the system yet, and I’m still waiting for my SIM to be act...

Greavesy by • Level 1: Joiner
  • 271 Views
  • 1 replies
  • 0 kudos

Cancel my order

please can I cancel my order [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Alysia1 by • Level 1: Joiner
  • 257 Views
  • 1 replies
  • 0 kudos

No mobile service

Hello. Currently my phone has no service and I cannot use wireless data or make calls. Unsure how to proceed. Thanks

EmPatt93 by • Level 1: Joiner
  • 196 Views
  • 1 replies
  • 0 kudos

O2 switch up returns

Hi, I recently switched up to a new device but wanting to return it. I was told by a few people on live chat and 202 that I would be able to return my new device and switch up straight away. I just called them again as i missed their call and now the...

Will04 by • Level 1: Joiner
  • 669 Views
  • 9 replies
  • 0 kudos

Updated number

what does updated my o2 contact number mean after closing my o2 UK account?

Piotr1978 by • Level 1: Joiner
  • 264 Views
  • 1 replies
  • 0 kudos

Resolved! Request pac code

Please can I have a pac code

Xx5 by • Level 1: Joiner
  • 206 Views
  • 1 replies
  • 0 kudos

ESim

I have a new iPhone 16 Pro - how do I activate the eSIM. Transferring from my old phone didn’t work

Keiramacd by • Level 1: Joiner
  • 186 Views
  • 1 replies
  • 0 kudos

Bad/slow data coverage

I've recently switched from Vodafone to O2, however my data speed and 4g/5g availability is diabolical. Before I switched to O2 I carried out the coverage checker for both my home and work address and it said it is fine but this is not the case! Why ...

Ben1990 by • Level 1: Joiner
  • 208 Views
  • 1 replies
  • 0 kudos

Resolved! Sim Contract

I've ordered a sim contract yesterday, I gave all my details in, I can't log on My O2 yet on my phone. But on my computer it doesn't say as if i ordered anything. On my email i received only the contract details but not an email as if i took the cont...

Liv3 by • Level 1: Joiner
  • 283 Views
  • 1 replies
  • 0 kudos
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