Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

When does contract expire

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Resolved! Switch up IPhone 16

Hi all, with the iPhone 16 launching soon, I am considering my options for the usual o2 store headache. now question time, 1. I know that you are now able to switch up by calling o2. 2. does this work for preorders? 3. does this work for home deliver...

My device plan has been fully paid off, why am I still being charged?

Last month was the last month on my device plan, after which I should no longer have been charged for the device plan as it has been fully paid off, but this month I am still being charged for the device plan. What can I do? I want to cancel my accou...

Cancel

I want to cancel my contract

Resolved! Switch up

How do I add switch up to my account

Resolved! AmI able to leave 02?

Have I been with you long enough to leave?I know I still owe on the handset

Security Code

I am unable to receive security code texts from you. Hence cannot access my account. Please send code by email.

Resolved! Data roaming zone 3 bolt on

Can someone help me please? I am very confused. I applied for a data roaming zone 3 bolt on yesterday. It is £65 for 1GB and it is activated now. This is for a trip to zone 3 country starting on 22 March.My billing period is 23rd of the month to 23rd...

Resolved! Cancelling contract without calling`

Im starting to get annoyed. I suffer from extreme anxiety and am being forced to make a call to cancel my contract. This is disgusting and bordering discrimination. I have tried to find many work arounds and cannot.

Phone thinks I am outside the uk

When I visit websites it says that I can’t access as outside the uk. Constantly have to do checks on every search to check I am not a robot.

O2

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