Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 15 replies
  • 5 kudos

Resolved! Tariff

Just got email to say I have to change tariff or provider can you advise me how to change provider please.

Nigel48 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Device plan - paid off to upgrade but DD came out too

Hi all,Just paid off the last two months of my iPhone 8 device plan (£36) the day before my bill direct debit (£18) went out.. so I believe I've now paid 3 months when only 2 were due.. is this likely to be noticed and amended on my next bill or will...

Resolved! Dual SIM, both O2, on same account and App - possible?

I have a dual SIM S10. I have a PayM contract for my main calls. I also have a PAYG on a separate number for backup and other reasons. I have had to use a different email address for the two SIMs / accounts / O2 App. Is it possible to run two SIMs an...

Anonymous by Not applicable
  • 1 replies
  • 0 kudos

Resolved! Set up LTE on Galaxy Watch 3?

How do I go around setting up the LTE on my Galaxy Watch3. I have scanned scanned esim and it's all enabled via the Watch settings.It keeps saying standalone - emergency calls only but I can't get it to receive calls/texts unless connected by Bluetoo...

StephenS by Level 1: Joiner
  • 2 replies
  • 0 kudos

Fair Fair Use Policy

I’ve just received a text from O2 with the following fair use policy notice. O2: We've raised a charge of 16.78, which represents the cost of your continued usage in our Europe Zone outside our fair usage policy. The charge will appear on your next b...

Mattone by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Upgrade and sim not going live

Hi. I upgraded on Saturday. O2 to O2.I received my new phone on Monday, keeping my existing number, and am receiving calls but can’t make calls or send text messages.I can still do this on my old phone but some things work and some don’t on my new ph...

Julie13 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Abroad charges

You are trying to charge us £4.39 for usuage abroad. We have been back in the Uk since 12/6. Please delete the charge.

white by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Transferring old mobile number to another sim card

Hi, I am wondering if anyone can help. Just recently my partners' mobile phone stopped powering up. He is a O2 Pay Monthly Sim Only customer. He took his sim card out and put it in my mobile (O2 phone). His sim card refused to work. I can't remember ...

Resolved! New sim

Hi,My old phone got damaged with water, I sent it off for repair and was sent a new phone to replace it. Unfortunately I didn't know I had to remove my old SIM so I was sent a new one. I was told that I just need to do a SIM swap when it arrives but ...

RhAR by Level 1: Joiner
  • 2 replies
  • 0 kudos