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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 249840 Views
  • 2 replies
  • 2 kudos

Resolved! Bill

Hi, I want to change the bank account on my direct debit please

Jaig by • Level 1: Joiner
  • 340 Views
  • 2 replies
  • 0 kudos

Resolved! Payment

I want to change my payment date as I have no money 

Billy8 by • Level 1: Joiner
  • 264 Views
  • 1 replies
  • 0 kudos

I topped up my phone but it doesn't show

I topped up my phone the £10 monthly that was due. It said the transaction went through, but now says that my balance is £3.50, which is what it was before I topped up.

spacecase by • Level 1: Joiner
  • 259 Views
  • 1 replies
  • 0 kudos

Resolved! Ordered a new contract instead of upgrading existing one

I wanted to upgrade early for the iphone 16, during the checkout process I accidentally selected a new contract instead of existing. So now I have two contratcs, the phone has been dispatched and the new number has been activated. To fix the issue, c...

Grayfox by • Level 1: Joiner
  • 380 Views
  • 1 replies
  • 0 kudos

Resolved! I can’t pay my bill because my 02 account is faulty

I need to pay my bill. When I log in, 02 does not give me the option to select the correct number, I have two numbers on this account. One is for Sky Mobile, no problem, that is being paid. The other is for 02 with Virgin. I need to pay this bill but...

Services cut off, payment in arrears

I've had a contract with o2 for less than two months, and now suddenly I'm getting texts saying that the total amount of my contract is in arrears and has to be paid, or they will deactivate my services (data, calls, texts) which they have now done. ...

My bill

Why has my bill went up to £17.99 from £12.99

Jan24 by • Level 1: Joiner
  • 309 Views
  • 1 replies
  • 0 kudos

O2 app

I cannot get into my o2 app to view benefits etc 

Luisa1 by • Level 1: Joiner
  • 342 Views
  • 1 replies
  • 0 kudos
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