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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
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  • 2 replies
  • 2 kudos

Number transfer

Recently changed from 02 pay as you go to monthly contract with new sim card. I requested to keep my old number but that hasn't happened.

Annieg28 by • Level 1: Joiner
  • 207 Views
  • 1 replies
  • 0 kudos

No details showing in my account app

I have the O2 app, but when I put my login details in it tells me I have no devices or services under this account

Ricepud by • Level 1: Joiner
  • 227 Views
  • 1 replies
  • 0 kudos

Resolved! monthly contract

if i change my monthly contract to pay as you go can I keep the same phone number

GrahamB60 by • Level 1: Joiner
  • 197 Views
  • 1 replies
  • 0 kudos

Failed payments

I would like to discuss my outstanding arears (£278.75). My services have been stopped so I can’t make or receive calls and texts. Therefore I can’t access my 02 account fully with two-step verification. Is there an email we can use to communicate?

Zenos by • Level 1: Joiner
  • 300 Views
  • 2 replies
  • 0 kudos

Switch up complex query

Hi everyone This is a bit of a complex query but it's just an idea before I do anything I have an iPhone 15 (lets call this phone 1) and I have switched up to an honor magic v3 (phone 2) With my job I have a company phone which isn't great and they h...

David46 by • Level 1: Joiner
  • 335 Views
  • 2 replies
  • 0 kudos

New iPhone

I have just transferred over my phone to a new iPhone 16 pro from my iPhone 11 Pro, however the eSIM would not transfer over, how can I resolve this please?

Doug6 by • Level 1: Joiner
  • 281 Views
  • 1 replies
  • 0 kudos

Upgrading plan when on 12 month airtime?

Hi, I'm about to get the 30gb sim only plan for 12 months, however my data requirements may go up and I would like to know whether I have the ability to upgrade to the 100gb plan during the 12 month period.Thank you in advance.P.S. would this mean th...

Alec2 by • Level 1: Joiner
  • 246 Views
  • 1 replies
  • 0 kudos

Resolved! eSIM didn’t swap over to new iphone

Hello, as above, my eSIM didn’t swap to new iPhone, how can get a new one or transfer the old one? The instructions have me going round in circles! thanks

JR1916 by • Level 1: Joiner
  • 352 Views
  • 1 replies
  • 0 kudos
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