Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Refund

Hi I received a text to mention that I have a refund after closing my o2 account and to log in to receive it. I have logged in but unsure how to input bank ddetails to recieve it.

Access to my 02 account

Why can 't I access my account. I've just changed my password and now can't my details

Resolved! Switch up to the same phone

Has anyone ever done a switch up to the same phone?Yes, it may seem daft but I completed a switch up in April to the iPhone 15PM and I was going to get the iPhone 16PM but it’s a little underwhelming.O2 are offering 6 Months free airtime on select pl...

My o2 monthly chage

Why is the 20g data £27.44 and I’m being charged 33.17 monthly

Resolved! Contract due to end

My contract is due to end and I don't want an upgrade. I'd like to change it to sim only please

Resolved! Swapping to eSIM

I just changed to pay monthly/rolling plan earlier today so just wondering when will the option to swap to eSIM appear for me? Or would it be easier to pop into local store to get a QR code? I was using as PAYG for years but trying to prep for eSIM s...

PAC code

All of a sudden when I turn my phone on asks for PAC number but not swapping providers or done anything. Won’t let me call or rec calls apart from through what’s up app so really not sure what I can do?

Shared album on iOS

I have spent several hours talking to an apple engineer regarding a shared photo album problem, all protocols for receiving shared albums are on, both my wife and I have iPhone 13s with the latest iOS, since changing over to O2 we have been unable to...

Payment pending

Monthly payment due in the 6th Sept, paid online on 4th.. bank says payment is pending and O2 are asking today for the bill for the 6th to be paid.... I've already paid it... Seems that O2 have not requested the money sent from my bank. What can be d...

Resolved! Caribbean island roaming charges

Hello, I'll be roaming to some Caribbean countries, which do not appear to be on the roaming search tool. Could anyone advise on the costs when in these countries please, as I've received mixed advice from o2 support. I'll be visiting Curacao and Bon...

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