Other Products and Services
Ask the community questions about any other products and services.
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Forum Posts

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Martin-O2 by Former Staff
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Apple Watch order

I ordered an Apple Watch series 5 today after it was previousky out of stock. When it was out of stock before I received an email stating that it was out of stock. However this time I have only received a confirmation email, no email to say the item ...

Restoring ansaphone

My Callers tell me that they are unable to leave a message when I don't pick up in time. How do I restore the ansaphone function? I have an Apple iPhone X and pay monthly

Resolved! Ordered a new phone with O2 Refresh, says it was in stock, but now it isn't.

I ordered a Sony Xperia 5 from the O2 website and it's on O2 Refresh. It said it was in stock, placed my order and about 10 mins later after I got the confirmation email that my order has been placed, I've been informed that it's out of stock. I plan...

Resolved! Cancelling phone insurance

Hi guys, I tried to contact 02 but didn’t pass the security even though it is correct. Is there other ways to cancel my phone insurance or contact 02?

Helplease by Level 1: Joiner
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Delivery problems

Hi. From over week I have a problem with o2. I upgraded my concrat and I ordered new phone, And it's disappeared. The order from o2 warehouse was despatched but never received by the UK mail. Can you help me with this please?

JoannaP by Level 1: Joiner
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Airtime Rewards minimum redemption change

Hello everyone, I have a question about the Airtime Rewards minimum redemption value. When I checked the app today, the minimum redemption is £20. However, I think it was previously possible to redeem £5. Does anyone know if it changed recently? Than...

Winthorpe by Level 2: Apprentice
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Accepted forms of proof of purchase?

Hi all, I am trying to claim my freebie that comes with my new phone contract. I have to upload a digital copy of my proof of purchase but I am not sure what is a accepted as a proof of purchase? Will an email do confirming a tariff change or do I ne...

Bud by Level 1: Joiner
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