Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Delivery problems

Hi. From over week I have a problem with o2. I upgraded my concrat and I ordered new phone, And it's disappeared. The order from o2 warehouse was despatched but never received by the UK mail. Can you help me with this please?

Airtime Rewards minimum redemption change

Hello everyone, I have a question about the Airtime Rewards minimum redemption value. When I checked the app today, the minimum redemption is £20. However, I think it was previously possible to redeem £5. Does anyone know if it changed recently? Than...

insurance claims

how can you make a clame on o2 insurance during these times? cause i have no fone.

Accepted forms of proof of purchase?

Hi all, I am trying to claim my freebie that comes with my new phone contract. I have to upload a digital copy of my proof of purchase but I am not sure what is a accepted as a proof of purchase? Will an email do confirming a tariff change or do I ne...

Free watch that comes with S20 ultra 5g

how do I find out about my watch as I have no heart rate sensor on my new £1200 phone

Free wifi for nhs workers?

I have read thematically nhs workers can get wi fi free,is this true?

Pocket hotspot

I live in a rural area and my internet is terrible. As the signal comes and goes, between 4g and no signal at all.Im on a pay monthly contract.My quedtion, does the pocket hotspot have any kind of built in aerial, that would increase the signal stren...

Wi-if/4g calling - unable to setup

Hello everyone, I have just switched to o2 on sim only pay monthly contract. I want to set up WiFi & 4g calling but when I try to turn it on in settings (iPhone XR) it tells me to contact o2 and sends me to website. I cannot set it up on website unde...

Phone unlocking

Hi could you tell me how to use sky sim card in my o2 phone as with o2 pay as you go and phone which i had to buy myself to be on o2 but now found a better deal with sky mobile which uses your mass but cant use sim card as phone locked

Out of contract for years - phone still locked

Really dissapointed with O2 , I have been out of contract for over 2 years, today I put a different SIM into my phone... yup, my phone is locked.Called the 202 line, they are only taking calls for people leaving or upgrading. I'd like to leave but ob...

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