Other Products and Services
Ask the community questions about any other products and services.
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Forum Posts

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Martin-O2 by Former Staff
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Existing sim only contract. To new provider

I have currently got a sim only contract. But I want to move provider with my phone number but give the sim a new number as I am giving my sister my current iPhoneX and keep the o2 sim still paying for what I am just now. Just change the number to a ...

Insurance claim

Hello, I have broken my phone screen, how do I claim on my insurance and get it repaired? I've never made an insurance claim. So really don't know how it all works. Thanks

Picked up my phone by dpd

Hi I have my phone is being picket up tomorrow for it to be sent off for repairing or replacing I spoke to someone on the phone and she said someone from dpd is coming to pick it up tomorrow but she said I had to write something on the package but I ...

Resolved! Contact support

does anyone now how to contact support? My sim card has stopped working, but at this current time chat is disables and when you phone 202 if you are not cancelling your contract the message service closes.

DoodleXP by Level 1: Joiner
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View MMS attachment online

I received a text from O2 to go to o2.co.uk/m/ to view a media message. I can log on ok with the provided pin and my phone number then click into the message. It says 1 attachment but I can't see a way to view the attachment, can anyone help please? ...

Coleread by Level 1: Joiner
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SIM card problems

My girlfriend got a iPhone 11 Pro Max yesterday and put her new SIM card into the phone, she then went onto a live chat with an advisor and asked for her number to be transferred over to her new SIM card. It’s now been 24 hours and the number still h...

O2 Recycle- payment issue

I was wondering if anyone has any advice on o2 recycle. I sent them my S9 which they've accepted and sent payment to my nominated paypal account on 6th May. I waited the 5 working days for the payment to come through.... and nothing did. Contacted th...

Donna5 by Level 1: Joiner
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Cannot activate Amazon music

O2's Amazon music unlimited offer cannot be activated. Amazon does not recognize it. When trying go redeem the extra, I was transferred to Amazon's site and got an "Activation error" message. I tried to get support from Amazon and they couldn't help ...

PGC1 by Level 1: Joiner
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DISNEY + ON JVC SMART TV

Hi. Please can anyone tell me how I get Disney + on my JVC Smart 4K TV. I am being told that O2 don't have an agreement with JVC

SLR by Level 1: Joiner
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