Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

My pre-order s20 Ultra

I Pre-Ordered a Samsung S20 Ultra in store on the 1st March 2020 as part of an early upgrade. I paid a £50 deposit in-store for the Pre-Order and recieved a text message straight away confirming the order with a reference number and telling me that t...

Keeping my number

Hi,I recently purchased a phone from 02 and I completed a 'keep my number' form on the 02 website in order to move my phone number from my Vodafone account to my new phone on 02, entering the PAC code I got from Vodafone.I receive messages to my orig...

Resolved! how do i log in/open the free apple tv?

hi, how do i log in/open the free apple tv?

Resolved! Turning OFF Marketing Txt's

I have an O2 PAYG SIM in my house alarm system. How can I turn OFF marketing text messages from O2? I dont want to remove the SIM and put it in a physical phone, it's a full size SIM. I have looked on the MyO2 website but not found anything. I called...

Transfer of number from Talk Talk

Sent PAC code supplied by Talk Talk to O2 on Friday 24 April. When will number be transferred?

Calm premium o2 extras

I recently got a new pay monthly sim and as part of my extras I selected Calm premium. But I have no idea how to activate it - it appears on my o2 app but theres no voucher code or anything, I've downloaded the calm app and when it has the option to ...

CALM premium

Hi all, I got the free CALM premium app with 02, however, when I try to access the premium content its saying I have to pay as I only have the basic package. This is so frustrating, PLEASE HELP

Purchase of phone locked to O2

I’ve purchased a phone for my wife who is a NHS nurse working long hours and extremely stressedTo find that this 2nd hand phone is locked to O2 and we need it on Sky where we’ve got an accountHow do I get this unlocked ASAP

Invoice copy

Hi, Can anybody advice me where can I get a copy of purchase of a new mobile phone feom O2 as I lost the one which came by the post with my mobile and I need it to claim freebies crom Huawei.

Trouble with setting up contract

I was setting up a contact last night for a new iPad, it wouldn’t authorise my bank details then realised it was because my billing address didn’t match my delivery address. But when I looked in my bank account it appears the money has been taken out...

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