Other Products and Services
Ask the community questions about any other products and services.
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Forum Posts

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Martin-O2 by Former Staff
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Apple Pencil

I ordered apple pencil from O2 website yesterday. They have taken money from my account but i didnt receive a confirmation email or anything. I paid for it to be delievered next day but again have heard nothing.Is there a delay in delivering at the m...

broke my phone out of contract

I'd like to but a new handset and there are better deals than My upgrades offer and I'd like to build my own plan. but my phone has broken and live chat is down. I want a new handset by tomorrow as I am a Keyworker, finishing a degree and a volunteer...

Resolved! eSIM

How can I get a an eSIM while all the O2 stores are closed and the call centres aren’t answer the phones?Thanks

Richard_U by Level 1: Joiner
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Problems with my new iPhone SE 2020

Hi I’ve been having some problems with my new upgraded phone which is the iPhone SE 2020. When I download certain apps I find that it bugs out or doesn’t allow me to access certain things. For example when I’ve downloaded Instagram I can’t access my ...

Zulaika by Level 1: Joiner
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Resolved! Scam?

Just received a text from 07385122105 saying "O2:Payment for your latest Bill could not be processed by your bank. Please update your payment information ...I suspect this to be a scam?

Apple Watch order

I ordered an Apple Watch series 5 today after it was previousky out of stock. When it was out of stock before I received an email stating that it was out of stock. However this time I have only received a confirmation email, no email to say the item ...

Restoring ansaphone

My Callers tell me that they are unable to leave a message when I don't pick up in time. How do I restore the ansaphone function? I have an Apple iPhone X and pay monthly

Resolved! Ordered a new phone with O2 Refresh, says it was in stock, but now it isn't.

I ordered a Sony Xperia 5 from the O2 website and it's on O2 Refresh. It said it was in stock, placed my order and about 10 mins later after I got the confirmation email that my order has been placed, I've been informed that it's out of stock. I plan...

Resolved! Cancelling phone insurance

Hi guys, I tried to contact 02 but didn’t pass the security even though it is correct. Is there other ways to cancel my phone insurance or contact 02?

Helplease by Level 1: Joiner
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