Solved: Disney+

amil707 · ‎14-05-2020

How many extras can I add to my account when I join O2?

I have added Prime Video and Disney+ and redeemed both but at the moment I can only manage Prime Video. I don't get any option to cancel for Disney+ subscription. See attached image below. Here I have stopped auto renewel for Prime video but i don't get similar option for Disney+.

I just joined O2 two days ago and if I am not wrong, I get 6 months of free extras but don't know whether i can choose more than one or not.

Please help.

MI5 · ‎14-05-2020

@amil707

You'll need to call O2 then Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎14-05-2020

@amil707

It's one free extra but you can add Disney as a paid subscription.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎14-05-2020

@amil707

All info here, including choosing more than one in the FAQ's

https://www.o2.co.uk/help/account-and-billing/extras

Veritas Numquam Perit

amil707 · ‎14-05-2020

Thanks for the info but how do i cancel Disney+ subscription? I don't see any option to do that in My O2 section.

Please advise.

MI5 · ‎14-05-2020

@amil707

From your account settings on disney website.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

amil707 · ‎14-05-2020

It doesn't let me do anything there. It suggests to go to O2 account. Please see attached image.

MI5 · ‎14-05-2020

@amil707

You'll need to call O2 then Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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