Solved: Nokia Lumia 620 Internet connection

Anonymous · ‎04-10-2013

I can't get my new L620 to connect to the internet. I have requested settings by text several times. The phone connects to my BT router/hub either using the WAP connection or the openzone but doesn't get beyond this.

MI5 · ‎04-10-2013

Wifi will always over-ride 3G when connected.
Also, in settings >wifi >advanced make sure that wifi is always on when screen times out.
Good result btw

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎04-10-2013

Not sure if you get no connection on wifi or mobile data ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎04-10-2013

I am getting H symbol and Wifi symbol but explorer doesn't work nor can I set up my google email account. Just got the phone yesterday. Transferred from android to Windows.

MI5 · ‎04-10-2013

OK, 1 step at a time.
Have you connected successfully to your wifi router?
ie scanned for a wifi connection, pressed connect and entered your password?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎04-10-2013

I have entered router password. Phone says connected. (Also I tried an alternative connection to the openzone on my router which I expect is less likely to block anything. This also said connected. )

MI5 · ‎04-10-2013

So, with wifi connected you get no internet connection on phone?
Can you open the browser and connect to www.bbc.co.uk ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎04-10-2013

I can open the browser. Entering any web adress just gives a blank screen.

MI5 · ‎04-10-2013

Can you reboot the wifi router and try again in 2 mins...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎04-10-2013

Rebooted router. Also reset wifi settings in phone to ensure it connected to Homehub. Says connected but still no internet access.

MI5 · ‎04-10-2013

Is there anything else connected to your router that is working?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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