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WiFi calling issue

MIM36
Level 1: Joiner
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My WiFi Calling has stopped working over my Starlink internet connection at home for several days and I have no land line so getting pretty desperate. It worked reliably for a long time but has recently become intermittent and now wont register on any of our O2 mobile devices.

The Starlink connection itself is fine all other internet and Wi-Fi services work normally. The issue affects all our O2 phones simultaneously, showing No Service until we leave WiFi range. 

I have already
Rebooted the router and phones
Toggled W-Fi Calling and Airplane Mode
Reset network settings
Tested different DNS servers

The problem appears to be a routing or IMS registration issue between Starlinks public IP ranges and O2s Wi-Fi Calling servers

How do I escalate this an O2  Wi-Fi Calling team to refresh our IMS profiles and check Starlink IP routing

Thanks

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MI5
Level 94: Supreme
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@MIM36 

Message them on Social Media. Facebook or Instagram 

https://www.o2.co.uk/abouto2/social-media

 or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 154216 Posts
  • 658 Topics
  • 29422 Solutions
Registered:

@MIM36 

Message them on Social Media. Facebook or Instagram 

https://www.o2.co.uk/abouto2/social-media

 or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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MIM36
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Many thanks

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