on 08-10-2025 22:13
My WiFi Calling has stopped working over my Starlink internet connection at home for several days and I have no land line so getting pretty desperate. It worked reliably for a long time but has recently become intermittent and now wont register on any of our O2 mobile devices.
The Starlink connection itself is fine all other internet and Wi-Fi services work normally. The issue affects all our O2 phones simultaneously, showing No Service until we leave WiFi range.
I have already
Rebooted the router and phones
Toggled W-Fi Calling and Airplane Mode
Reset network settings
Tested different DNS servers
The problem appears to be a routing or IMS registration issue between Starlinks public IP ranges and O2s Wi-Fi Calling servers
How do I escalate this an O2 Wi-Fi Calling team to refresh our IMS profiles and check Starlink IP routing
Thanks
Solved! Go to Solution.
08-10-2025 22:15 - edited 08-10-2025 22:16
08-10-2025 22:15 - edited 08-10-2025 22:16
Message them on Social Media. Facebook or Instagram
https://www.o2.co.uk/abouto2/social-media
or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)
08-10-2025 22:15 - edited 08-10-2025 22:16
08-10-2025 22:15 - edited 08-10-2025 22:16
Message them on Social Media. Facebook or Instagram
https://www.o2.co.uk/abouto2/social-media
or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)
on 09-10-2025 09:21
on 09-10-2025 09:21
Many thanks