Apple Watch Ultra not connecting to internet

[Sxh]

Hi

My phone is on O2 but bought my watch elsewhere. I tried connecting the watch to phone data plan but connection was on and off . Contacted O2 call centre and was told different stories each time from resetting the service on the watch ( this permanently removed the service )

to activating an eSIM ( this removed service on my actual phone )

to being told O2 does not provide data support for Apple Watches not purchased from O2.
At this point I had been paying for the service for about a month. 
Frustrated and confused . Please assist .

[jonsie · Accepted solution]

All we know is here :

Activate Apple Watch Guide 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202  or 0344 809 0202

[Oxonian]

@Sxh 

I cannot promise that this will help, but have you considered taking your problem to an O2 retail store ? If you go at a quiet time, you might just encounter a member of staff that understands the problem and can resolve it for you. Then again, you might have a wasted journey. 

Store locator | O2 UK | Find Your Nearest O2 Store

https://stores.o2.co.uk/